Please select from the list of questions below..

2. Directions and Parking How do I get directions to UCLA

3. General UCLA Physician Practice Information What is UCLA Healthcare? What is the UCLA Medical Group? How do I get directions to UCLA? How can I obtain my medical records?

4. General UCLA Hospital Information What is UCLA Healthcare? Does UCLA have a Patient and Visitor Guide? What is the hospital's address and phone number? How do I locate a patient who was admitted to UCLA? What are the hospital's visiting hours? What's the number for the Admissions office? What's the number for the hospital gift shop? How can I obtain my medical records? How do I get directions to UCLA? Do you offer any health events or health education for the public?

5. Billing & Insurance I received a bill and have questions about it. Whom can I call for assistance? Does UCLA Healthcare have its own HMO insurance? Which health plans does UCLA accept? Can you help me understand some of the healthcare and managed care terms?

6. Selecting a Physician How do I locate a physician for specialty services? How do I choose a primary care physician if I don't know anything about him or her? Is every physician in practice at UCLA or at UCLA facilities a member of the UCLA Medical Group?

7. Referrals How do I know if I need a referral from my Medical Group, IPA, or primary care physician to get care at UCLA? Do I need a referral from my UCLA primary care physician to see a specialist at UCLA? I am enrolled with the UCLA Medical Group as my primary care medical group. Do I need a referral to see a specialist at UCLA? Can I refer myself for women's health services? I am NOT a UCLA Medical Group member. Can I get a referral to see a specialist at UCLA?

8. Patient Affairs How can the Patient Affairs Department assist me? What are the hours of Patient Affairs? Do you have a Patient & Visitor Guide? If I have a question or concern regarding the care provided to me by UCLA Healthcare whom do I contact? What happens to my concern after I voice it? Is discounted parking available? What languages can UCLA Medical Center Interpreter Services assist us with? What happens to my car if I am admitted? Are overnight accommodations available? What is an Advance Healthcare Directive? Where can I find your Privacy Practices?

9. Lost and Found What should I do if I find a lost item? What are the policies and procedures for the Main Information Desk/Lost and Found? When and where can items being held by the Main Information Desk be picked up? What should I do if I've lost an item while at UCLA Medical Center? What can I do if I lose my ID badge?

Blood & Platelet Center Is it safe to donate blood? How long does it take? How often can I donate? What kind of blood will I be donating? Do I need to know my blood type to donate? Can anyone donate? What about parking? Can I donate if I'm over 65? Does the UCLA Blood & Platelet Center run Blood Drives in the community? What are your hours?

For Journalists Only: Frequently Asked Questions How can the news media contact the UCLA HEALTH SCIENCES media relations team for more information about a news release or to request help? How do I arrange to do a story at UCLA HEALTH SCIENCES or to interview a UCLA doctor or patient? How can the news media obtain a condition report on a UCLA HEALTH SCIENCES patient? Services offered by the UCLA HEALTH SCIENCES Media Relations team How the media team works with regard to the Health Insurance Portability and Accountability Act (HIPAA) and the California Healthcare Association Guidelines. More information about the UCLA Center for Health Sciences Maps, Directions and Parking for the Media How can a reporter find a medical expert for a story?

International Patients I will want to stay somewhere close to the hospital when the patient is in the hospital, do you have accommodations that are nearby? I think I am having an emergency. Can you get me in to see a doctor right away? What is the time period for the entire process of getting an appointment after you've received my records? I need to make an appointment for a relative/friend who needs to see a doctor. I don't understand what your office does. Is there any charge to me for the services provided by the International Relations Office? We really don't have money. Can your hospital help us? Do you have programs to help? Do you accept International Insurance? What is the cost for a particular surgery/procedure? I am here from out of town, pregnant and would like to deliver my baby at UCLA, but can I get the price of giving birth at UCLA? If I pay a deposit, will you refund my money if I am unable to get a visa? How much does it cost for a complete physical? The patient is not in Los Angeles, but I would like to meet with a doctor to discuss his case, without the patient being here. What is the process for a consult only and how much does it cost? I have a patient who was diagnosed with brain tumor, can I send you his medical report and x-rays for review? How much do you charge? The Medical Records are not in English, they are in a foreign language, can they be sent this way and you translate them? The patient does not have any medical records that I can send to you. I was treated at UCLA last year and I need to get a copy of my medical records. How can I do that? I am wondering if you can recommend a specialist, the best doctor you have at UCLA for ________(particular health problem)? I was told UCLA has a cancer clinical trials program, and I am interested in this program, who can I talk to regarding this? Can your office write a letter for us so we can apply for a Visa? I do not speak English, does someone in your office speak my language? I want to see the same doctor that my friend saw last year. Could you please give me that doctor?s name & phone number? I'm trying to find out what UCLA's latest medical technology, treatment, medicine, for _______illness. How long does it take to be transplanted?

Volunteering Do you have any volunteering opportunities at UCLA? How many hours a week do I need to volunteer? Is there a minimum amount of time that I need to commit to? Can I be directly placed into the department of my choice? How long does the application process take before I can actually start volunteering?